Forward an address such as it@your-company.com. Nothing changes for customers or employees.
Available now · free for 14 days
The simple helpdesk and ticket system for small IT teams.
Handle emails and forms as tickets. For 1 to 15 agents, with an API and hosting in Frankfurt.
- Email & forms
- API & webhooks
- From €7.99
Email and forms
Every request becomes a ticket.
With an owner, status, internal notes and the full conversation. Replies return as normal email.
API and webhooks
API and webhooks included.
Read, create and update tickets. Webhooks can send changes to your application.
How 1stlevel.tech works
Customer writes. 1stlevel.tech sorts. IT replies.
Emails to your support address become tickets automatically. Your team sees every open request, takes ownership and replies from the conversation. The customer receives a normal email.
People ask for help by email or form. Replies return by email.
Per team and month, cancel monthly. Team is free for 14 days without payment details.
Workflow
How an email becomes a ticket.
- 01
Forward the address
Connect your existing support address to 1stlevel.tech. Each team also gets a support form.
- 02
Handle the ticket
The agent sees the sender, conversation, status and internal notes on one page.
- 03
Send the reply
The customer receives an email. Their response is assigned to the same ticket automatically.
Audience
Who is 1stlevel.tech for?
A good fit for
- internal IT teams with 1 to 15 agents
- freelancers supporting several customers
- associations, practices and small businesses sharing an IT mailbox
- software vendors connecting support through an API
Not designed for
- asset management and CMDB
- change management and complex approvals
- time tracking and client billing
- freely modelled business workflows
Interface
Tickets at a glance.
The ticket list shows status, team, owner and latest activity. Each ticket keeps messages, internal notes and the reply box on one page.
Product facts
Plans
Three plans for 1 to 15 agents.
Every price is a final price per team, not per ticket. No VAT is charged under the German small-business scheme. Cancel monthly; annual billing includes two months free.
Solo
€7.99 / month
- 1 agent
- 2 mailboxes
- Unlimited tickets
- Knowledge articles and read-only API
Team
€19.99 / month
- Up to 5 agents
- Unlimited teams and mailboxes
- Read and write API
- Webhooks
Team+
€39.99 / month
- Up to 15 agents
- Everything in Team
- Higher API limits
- For growing support teams
Questions and answers
Common questions.
Do employees or customers need an account?
No. A requester sends an email or uses the support form. Replies arrive by email, and a personal status link works without signing in.
Do we need to change our IT address?
No. Forward your existing address to the team mailbox created by 1stlevel.tech. Your public address can stay exactly as it is.
Can I connect 1stlevel.tech through an API?
Yes. The REST API reads teams and tickets and can create or update tickets, messages and attachments. Webhooks send ticket and message events to your application.
Where is the data stored?
The application and primary storage run in the Frankfurt region of Laravel Cloud. A Data Processing Agreement and the technical and organisational measures are publicly available.
What happens after the 14-day trial?
Without a paid plan, the account is frozen: data initially remains readable and exportable, while new tickets and changes stop. There is no automatic charge.
14 days. No payment details.Start free
Set up your support mailbox.
Register your team and connect the first support address. Try Team free for 14 days without payment details.