How can we help?

01

Quick start: from account to first ticket

The three steps after registration.

3 min read → 02

Connect a support address with email forwarding

Microsoft 365, Google Workspace, IONOS, Strato, all-inkl and other providers.

6 min read → 03

Test your first ticket

Verify intake, outbound reply and threading end to end.

3 min read →

01

Use the ticket list, search and filters

Find open, assigned, unassigned and due tickets.

3 min read → 02

Replies and internal notes

Write to requesters without exposing internal discussion.

4 min read → 03

Status, ownership, priority and due dates

Make the next action and responsible person obvious.

4 min read → 04

Send attachments and merge duplicate tickets

Observe file limits and safely combine duplicate conversations.

4 min read →

01

Share or embed the support form

Collect requests without an email client or customer account.

4 min read → 02

Use the status page without signing in

What requesters can see and do with their personal link.

3 min read →

01

Manage teams and mailboxes

Separate support areas and add more intake addresses.

5 min read → 02

Invite members and assign roles

Safely manage admins and agents.

4 min read → 03

Knowledge articles and response snippets

Reuse replies and publish internal or public guidance.

5 min read →

01

Create and scope an API token

Read or write access for all teams or just one.

5 min read → 02

Configure and verify webhooks

Send ticket events securely to your application.

6 min read →

01

Manage your plan, billing address and cancellation

Understand the trial, plan changes, invoices and billing period.

5 min read → 02

Export data and delete the account

Take tenant data with you or remove it permanently.

5 min read → 03

Sign-in, email verification and passwords

Restore account access and reset a lost password.

4 min read →

01

Email forwarding is not working

Common reasons why a test message does not appear.

5 min read → 02

A reply was not delivered

Check delivery status and collect safe diagnostic details.

4 min read → 03

The account is frozen

Why the workspace is read-only and how to reactivate it.

3 min read →