DE

Product facts · updated 9 September 2026

What is 1stlevel.tech?

1stlevel.tech is a web-based helpdesk and ticket system for small IT support teams. It turns emails, forms and API calls into tickets, matches replies to the right conversation and keeps ownership, status and internal notes in one place.

Product facts

The product in facts

These facts describe the currently available product. Planned features are deliberately excluded.

Use case
Internal IT support and outsourced IT support
Audience
Businesses, freelancers, associations and practices with 1 to 15 IT agents; B2B only
Intake
Email forwarding, public support form and REST API
Handling
Three statuses, assignment, priority, category, due date, internal notes and attachments
Replies
Email from the ticket; subsequent responses return to the same conversation
Requesters
No account required; personal status link without sign-in
Integrations
REST API v1, OpenAPI 3.1 and signed webhooks
Plans
Solo €7.99, Team €19.99, Team+ €39.99 per month
Trial
14 days of Team for up to 5 agents, no payment details
Term
Cancel monthly; annual billing costs ten monthly payments
Hosting
Laravel Cloud, primary region Frankfurt, Germany
Privacy
Public DPA, public technical measures and tenant-separated data export
Languages
German and English

One complete ticket path

  1. 1. Request

    A message arrives through the forwarded support address, the form or the API.

  2. 2. Match

    1stlevel.tech creates a ticket or uses the email thread to attach a response to an existing ticket.

  3. 3. Handle

    The IT team takes ownership, prioritises and replies. Internal notes remain internal.

  4. 4. Respond

    The requester receives a normal email and can reply or open the status link without an account.

Deliberately not an ITSM toolkit

1stlevel.tech focuses on support requests. CMDB, asset management, change management, time tracking, telephony, chat and freely configurable business processes are outside the product. That keeps setup and daily use small.

For applications: REST API and webhooks

The API reads teams and tickets, creates tickets and messages, updates ticket fields, transfers attachments and merges duplicates. Idempotency keys protect repeated POST requests. HMAC-signed webhooks emit ticket.created, ticket.status_changed and message.created.

Open the API documentation

Test it with real requests.

14 days of Team without payment details. Then choose a plan or let the account expire.

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