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3 min read

Use the ticket list, search and filters

The ticket list shows the essentials without extra views: number, subject, requester, team, priority, status and owner.

Verified September 9, 2026
Ticket list and an open ticket with its conversation and reply field
The ticket list and conversation view in 1stlevel.tech.

Filters

  • Mine: open tickets assigned to you.
  • Unassigned: open tickets without an owner.
  • All open: every ticket not marked done.
  • Due today: open tickets with a due date today or in the past.

Search and team

Search covers the ticket number, subject and requester email address. Use the team selector to narrow the list to one support area. Search and filters work together.

Status, ownership, priority and due datesMake the next action and responsible person obvious. Replies and internal notesWrite to requesters without exposing internal discussion. Send attachments and merge duplicate ticketsObserve file limits and safely combine duplicate conversations.

Contact

Still stuck?

Contact us if this guide does not fit your case. Include the affected area and exact error message, but never send passwords or API tokens.

Contact support