Status and owner
- Open: not yet taken, or ready to review after a requester reply.
- In progress: an agent is working on the request.
- Done: the request is complete.
- Assignment: choose an agent or assign the ticket to yourself.
Other details
High priority makes urgent work visible. Categories cover hardware, software, access, network and other. Language controls requester communication. A due date returns an open ticket to the due filter on the selected day.