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Manage teams and mailboxes

Teams separate ticket lists, forms, knowledge articles and technical access. A team may have multiple forwarding addresses.

Verified September 9, 2026

Create or edit a team

Admins open “Team settings”, set a name, choose the default language and add the privacy notice for the form. The technical slug stays stable after creation.

Mailboxes

Each additional mailbox receives its own forwarding address. You can deactivate one without losing historical tickets. A mailbox or team can only be deleted when no protected references remain.

Solo allows up to two active mailboxes. Team and Team+ allow unlimited teams and mailboxes.

Contact

Still stuck?

Contact us if this guide does not fit your case. Include the affected area and exact error message, but never send passwords or API tokens.

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