DE

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The account is frozen

After a trial expires without a plan, or after a subscription ends, the workspace is frozen. Data initially remains readable and exportable, but changes are blocked.

Verified September 9, 2026

What still works

  • Read tickets and account data.
  • Open existing invoices.
  • Export tenant data.
  • Choose a suitable plan or resume a cancelled subscription.

Reactivate

A verified admin opens “Plan” and completes the subscription. Write access returns after payment is confirmed. First check that the member count fits the selected plan.

New form submissions, ticket changes, API writes and new inbound tickets remain blocked until reactivation.

Manage your plan, billing address and cancellationUnderstand the trial, plan changes, invoices and billing period. Export data and delete the accountTake tenant data with you or remove it permanently. Invite members and assign rolesSafely manage admins and agents.

Contact

Still stuck?

Contact us if this guide does not fit your case. Include the affected area and exact error message, but never send passwords or API tokens.

Contact support