Checklist
- Compare the destination character by character with 1stlevel.tech.
- Check that forwarding is enabled and saved.
- For Google, copy the confirmation code from the incoming ticket.
- Send from a different domain and use a unique subject.
- Check provider rules, quarantine and outbound forwarding restrictions.
Duplicate or delayed tickets
Disable duplicate forwarding rules. Forwarding without SRS can be treated as spam and delayed by some providers; 1stlevel.tech therefore also checks the system mailbox’s junk folder.
If the message reaches the old mailbox but not 1stlevel.tech after several minutes, give support the sender, recipient, time and subject—never the mailbox password.