Understand the status
- Pending: the message is waiting for the worker or another attempt.
- Sent: the delivery path accepted the message; this does not prove inbox delivery.
- Failed: repeated delivery attempts did not succeed.
Next steps
Check the recipient address and spam folder. Do not send the same text repeatedly while a message is pending; retries happen automatically with the same message ID. If the state persists, report the ticket number and approximate sending time.