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Test your first ticket

A complete test checks more than intake. The outgoing reply and the requester’s response must also reach the correct conversation.

Verified September 9, 2026
Ticket list and an open ticket with its conversation and reply field
The ticket list and conversation view in 1stlevel.tech.

Test sequence

  1. Write to your normal support address from an external address.
  2. Open the new ticket in 1stlevel.tech.
  3. Send a short reply and check its delivery status.
  4. Reply to that message from the external mailbox.
  5. Confirm that the response appears in the same ticket.

What success looks like

There is exactly one ticket. Its timeline contains the incoming message, your outgoing reply and the requester’s response. The ticket number stays the same.

Do not test only from the support mailbox itself. An external sender is closer to the real requester journey.

Connect a support address with email forwardingMicrosoft 365, Google Workspace, IONOS, Strato, all-inkl and other providers. Use the ticket list, search and filtersFind open, assigned, unassigned and due tickets. A reply was not deliveredCheck delivery status and collect safe diagnostic details.

Contact

Still stuck?

Contact us if this guide does not fit your case. Include the affected area and exact error message, but never send passwords or API tokens.

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