DE

3 min read

Quick start: from account to first ticket

After verifying your email address, you only need a forwarding rule and a test email. Your team can then work with real requests.

Verified September 9, 2026
Ticket list and an open ticket with its conversation and reply field
The ticket list and conversation view in 1stlevel.tech.

1. Verify your email address

Open the link in the verification email. The workspace, API and account settings remain locked until your address is verified. If the message is missing, request another one from the verification page.

2. Connect your support address

Copy your mailbox’s personal 1stlevel address from the setup assistant. At your email provider, forward your existing address, such as it@example.com, to that destination.

  1. Copy the forwarding destination.
  2. Save the forwarding rule at your email provider.
  3. Send a test message to your usual support address from a different address.
  4. Wait for the setup assistant to confirm receipt.

3. Open the ticket

The test message appears in the ticket list. Open it, assign it to yourself and send a reply. The requester receives a normal email and can reply directly.

Connect a support address with email forwardingMicrosoft 365, Google Workspace, IONOS, Strato, all-inkl and other providers. Test your first ticketVerify intake, outbound reply and threading end to end. Email forwarding is not workingCommon reasons why a test message does not appear.

Contact

Still stuck?

Contact us if this guide does not fit your case. Include the affected area and exact error message, but never send passwords or API tokens.

Contact support